Hi!

I hope this may help you.

Conference Paper Cluster Analysis of Customer Reviews: Summarizing Customer R...

You can use simple linear models, Create Simple Text Model: https://au.mathworks.com/help/textanalytics/ug/create-simple-text-model-for-classification.html

https://au.mathworks.com/help/textanalytics/ug/classify-text-data-using-deep-learning.html

ALSO, PCA, LDA etc., see as in https://nlp.stanford.edu/pubs/llda-emnlp09.pdf