My department is purchasing a 400 MHz NMR spectrometer, replacing an older Bruker, and we are concerned that the recent acquisition of Varian may have lead to a decrease in the performance of their technical support and service. We recognize that service depends on location to some extent.
Peter Victorovich Dubovskii
This spectrometer is rather reliable and usually does not require any service in the one-year guarantee period.
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Jeremy Steinbacher
Thank you, Peter, for your reply. We decided to go with Varian, given our undergraduate population and the ease of use of their software.
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