Within the technological developments associated with artificial intelligence and mobile communication systems applied to healthcare, chatbots represent a trend that is increasing in popularity as an efficient mechanism that promotes interactions between application users for different sectors, since it provides personalized information and allows interactions in time and a capacity to reach millions of people at the same time. From the patient’s perspective, chatbot technologies as representation of natural language processing, along with deep learning and virtual reality, also referred as cognitive services, have been identified as healthcare drivers by their possibility for the creation of great impact applications on medical and preventive health services.
source: FROM THE EDITED VOLUME
Chatbots - The AI-Driven Front-Line Services for Customers https://www.intechopen.com/online-first/86857