I routinely see requests under the questions category for particular PDF patterns. What is behind that? Do these researchers not have access to the database for themselves?

Many if not most compounds have more than one card for them. Different sources, different preparations lead to slightly different patterns. Maybe it is in the peak positions or relative intensities. Some samples may have included a second phase. Some records have more information than others.

Therefore, it seems that they should be matching your sample to the available patterns and citing the one that best fits. I don't think they should be citing a particular card just because that it what someone else referenced in their paper. They may not have it right. (I have seen that error before.)

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