AI Text Analytics, NLP Text Analysis, AI Text Analysis Tools:

In free text, people tell us what they really care about and why they do, because they are not constrained by the questions we might ask them. This is important for businesses to understand as this is where your customers get to decide what matters to them the most.

Now, here’s a challenge: attempting to internalise tens of thousands of customer feedback pieces means putting together a novel and then trying to categorise every single sentence. Not ideal, is it? It’s going to be laborious, time-consuming, back-breaking, and you’ll have a tough time trying to make the text actionable to help fuel business decisions.

So, how do we understand open text feedback at scale? This is where text analytics API and text analysis tools come in – to help bring to light the most important pieces of feedback you gather from your customers' text.

AI text analysis tool or AI text analyzer will help you answer two very important questions:

• How am I performing in terms of topics I already know about, such as service reliability, wait time, and cost?
• What crucial bits of data am I missing which I typically don’t even bother looking for, such as an employee onboarding process which may be ineffective, general flaws in my product, or bugs in the software/interface my customers and employees are using?