Dear colleagues!
We plan a study tackling the burn-out. Being relatively new in this area, we looked for available scales in academic papers. It would be great if you could share your experience concerning the following:
1. We found the Maslach Burn-Out Invetory in the paper of Maslach and Jackson (1981). We know that the scales were slightly changed in the version of 1986. Moreover, there appeared new inventories, such as MBI-GS, MBI-HSS, MBI-ES. Do you know any studies which compare them? Would it be an issue, if we use the 1981-scale instead of newer versions? Did you find any advantage in newer scales? (our population are the for-profit client-oriented service organizations)
2. In the paper of 1981 Maslach and Jacksons use two scales – one for Intensity and one for Frequency. In further versions the scale on intensity disappears. Intensity was one of the key points why we would use the 1981-scale. Did anyone of you face problems with the intensity scale? Is there any reason to avoid its usage?
3. Finally, we think of using of an alternative to MBI – the Copenhagen Burnout Inventory (Kristensen et al., 2005). If you used both of the scales, could you share your experience?
Thank you in advance!
Faithfully,
Eugene
PS. Can anybody email my the new version of the MBI? Would be great...
Dear Yevgen,
Check these papers out:
Article A meta-analysis of job burnout using the MBI scale
Article Validation de la traduction de l'Inventaire d'épuisement pro...
Article A Meta-Analysis of Burnout with Job Demands, Resources, and Attitudes
Article The effectiveness of controlled interventions on employees’ ...
Article Psychometric properties and scales of the Granada Burnout Qu...
Article Work-nonwork conflict and burnout: A meta-analysis
Yevgen--
The papers that Beatrice recommends are well worth reading on your questions.
A few additional points:
1. The intensity scale was dropped b/c the intensity and frequency scales were highly redundant with one another, such that having two ratings provided little new information over one. With the 2 ratings you're asking your respondents to make extra effort that will not enrich your data.
2. The GS version was designed to be general. The original HSS emphasizes the therapeutic relationship. The ED is worded to pertain specifically to schools. The GS refers to the work, such that is includes client/patient/student relationships but also pertains to other aspects of work such as writing, creativity, etc.
3. in my experience the cynicism scale of the GS is more informative than the depersonalization scale of the other 2 forms. It will tell you more about people withdrawing psychologically from their work independently of their level of exhaustion. Also, at this time I think the GS is more widely used, so you have more contemporary reference points.
4. Re other scales, I don't have much to say b/c I have only used the MBI.
Renzo makes a good point about definitions. My view has always been that if burnout is nothing but exhaustion, there is no need for the term, burnout. It would be more straightforward and more scientifically accurate to call exhaustion what it is.
If the construct of interest is more complex than exhaustion, then you need to identify a measure that captures that complexity in more than one exhaustion dimension.
A parallel discussion is underway with work or employee engagement. There's a conceptual challenge when using a colloquial term as the basis of a research construct.
Thank you for an interesting discussion!
Renzo, Michael, I do agree with you completely. That is the reason why we think about different questionnaires and look precisely on what they are measuring. The goal of our research project is to investigate the influence of employee burnout on specific organizational routines. We assume that since routines are patterns of actions and since they involve employees, employees' emotional tiredness may negatively impact them.
So yes, we are interested in emotional exhaustion and also in positive/negative activation (PANAS). Brotheridge and Grandey (2002) showed that burnout (measured by MBI) is correlated with positive/negative activation. We want to see what this relationships leads to in the light of organizational routines and capabilities.
Since we haven't started yet, feel free to propose other aspects related to burnout which might be of interest for our research question.
and whether translations of these questionnaires into Slavic languages?
There are three inventories/questionnaires that I will be using to assess stress in law enforcement personnel. I have yet to determine which one or two, would be most beneficial. One was already mentioned, MBI. I think you might be interested in them as well:
Modified Fatigue Impact Scale (MFIS-5),
Form -M of the Profile of Organizational Influence Strategies Scale (POIS - M).
Good luck!
You might also want to look at this questionnaire
Montero-Marin, J. and J. Garcia-Campayo (2010). "A newer and broader definition of burnout: validation of the "Burnout Clinical Subtype Questionnaire (BCSQ-36)"." BMC Public Health 10: 302-302.
The latest version of the MBI, without a doubt (INSTRUMENTO MASLACH BURNOUT INVENTORY HUMAN SERVICES SURVEY -MBI-HSS-)
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