I am trying to upload a latex file to a Springer journal and have used biblatex+ biber. When uploading my file, the references are not created or cited in the work. I have tried the following:

1- uploading latex + .bib file ==> did not work

2-used \begin{filecontents*}{general.bib} .....\end{filecontents} and copied all the references in between, compiled fine for me but for springer compiler, it did not work well

3-tried using bbl file, by including in in  \begin{filecontents*}{general.bib} \end{filecontents} , complied fine for me but not for springer compiler

4-tried to convert my file to word, but too much work to make look fine, and it was easier to start the work using word

any similar experience? 

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