In conflict situations, we can describe a person's behavior along two basic dimensions: (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy the other person's concerns.
Which one is more important at work place / family, assertiveness or cooperativeness?
Would appreciate your answers / opinions and/or personal views.
Regards
Selvam.
Dear Colleagues,
Good Day,
"THE FIVE CONFLICT-HANDLING MODES
The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible. In conflict situations, we can describe a person’s behavior along two basic dimensions: (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy the other person’s concerns. These two dimensions of behavior can be used to define five methods of dealing with conflict. "...
Please, go to the attached slide and (Ref.)pdf file to read in details...
Thank you Dr Hazim Hashim Tahir for nice slide depicting the behaviors and their consequences....
Thank you for the interesting question. I think that the situation is a very important element for this kind of decision. In some cases the "task" is more important that the relationships and in other the relationships are much more important that the "task". I think a logical person will consider in each situation what is important for him/her now.
This is not my own idea but I don't remember where I read them.
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