Self-efficacy is one of the constructs of my quantitative study examining the effectiveness of leadership development program, conflict training for frontline supervisors to manage challenging employees and situations.

My research questions are:

  • How does the conflict curriculum improve competency and support real-life application for frontline supervisors, hence, help them confront and effectively manage conflict?
  • How does the conflict curriculum prepare frontline supervisors to manage the conflict dynamics of a unionized workplace?
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