Any suggestion for studies on role conflict of frontline employees due to serving multiple masters?

14 February 2017 1 2K Report

Are you aware of any empirical study that explores role conflict experienced by boundary-spanning employees due to, as described by Chung and Schneider [2002], serving multiple masters? Your help is highly appreciated.

Margaret Ann Cary

Good question. My experience is that creating and adhering to Guiding Principles is a good start.

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