This 2022 article provides extensive details of the steps involved in a robust scale (measurement) study -

Syed Mahmudur Rahman, Jamie Carlson, Siegfried P. Gudergan, Martin Wetzels, Dhruv Grewal. (2022). Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact. Journal of Retailing.

Open access; freely available at https://doi.org/10.1016/j.jretai.2022.03.003

See Table 1 for an overview of the steps.

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