100 GREAT BUSINESS IDEAS

1 Building customer trust and loyalty

2 Scenario planning

3 Making your employees proud

4 Using customer information

5 The rule of 150

6 Information orientation

7 Franchising

8 Eliminating waste (muda)

9 Customer bonding

10 Psychographic profi ling

11 Understanding demography

12 Mass customization

13 Leading “top-down” innovation

14 Social networking and transmitting company values

15 Achieving breakthrough growth

16 Deep-dive prototyping

17 Market testing

18 Empowering your customers

19 Cannibalizing

20 Increasing competitiveness

21 Clustering

22 Highlighting unique selling points (USPs)

23 The experience curve

24 The employee –customer–profi t chain

25 Measuring employees’ performance

CONTENTS

26 Brand spaces

27 Being spaces

28 Increasing accessibility

29 Partnering

30 Bumper-sticker strategy

31 Valuing instinct

32 Building a learning organization

33 Reinvention

34 Corporate social responsibility

35 The tipping point

36 Outsourcing

37 Keeping your product offering current

38 Experiential marketing

39 Information dashboards and monitoring performance

40 Flexible working

41 Redefi ne your audience

42 Vendor lock-in

43 Turning the supply chain into a revenue chain

44 Intelligent negotiating

45 Complementary partnering

46 Feel-good advertising

47 Innovations in day-to-day convenience

48 Lifestyle brands

49 Being honest with customers

50 Instant recognizability

51 Managing a turnaround

52 Diversity

53 Balancing core and the context

54 Business process redesign

55 Convergence

56 Cross-selling and up-selling

57 Kotter’s eight phases of change

58 Business-to-business marketing

59 Employee value proposition

60 Built-in obsolescence

61 Avoiding commoditization

62 Developing employee engagement

63 Managing by wandering about (MBWA)

64 Precision marketing

65 Branding

66 Empowerment

67 Rethinking the budget

68 The buyer’s cycle

69 Direct selling

70 Age-sensitive management

71 Three-factor theory

72 Developing Islamic products

73 Support and challenge groups

74 Clear strategy

75 Six-hat thinking

76 Building business relationships

77 Learning together

78 Microfi nance

79 Surviving a downturn

80 Innovation culture

81 Resource building

82 Building trust

83 Emotional intelligence

84 The balanced scorecard

85 Developing a sales culture

86 Market segmentation

87 Audacity

88 Silo busting

89 Selling online

90 Value innovation

91 Talent management

92 The leadership pipeline

93 Hardball

94 Web presence

95 Viral marketing

96 Coaching and supervision

97 User-centered innovation

98 Internal promotion and succession planning

99 Developing knowledge and intellectual capital

100 Decision making and the paradox of choice

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