I want to use a GC-MS system that has been switched off for a long time. The system consists of an autosampler (TriPlus RSH) connected to a Trace GC 1310 and a TSQ MS. I believe it is all controlled by Xcalibur. I have switched on all components, and when the GC is turned on, I can see the Thermo logo appear, but afterward, the screen is black. Additionally, in Xcalibur, I get the following message when I try to connect all instruments: "Trace II device reported failure during 'changeoperating mode' Command." I don't think it's a power issue, as the logo appears after being switched on. What might be the problem?
The issue with your Trace 1310 GC not connecting in Xcalibur might be due to several factors. Here’s a condensed troubleshooting guide:
Potential Causes & Solutions:
1. Firmware Issue:
- The black screen suggests possible firmware corruption.
- Solution: Update or reinstall the GC firmware.
2. Communication Settings:
- The "changeoperating mode" error often means a communication issue (IP address or COM port mismatch).
- Solution: Check network connections and ensure settings in Xcalibur match the GC’s configuration.
3. Driver Problems:
- Outdated or corrupted drivers can cause connection failures.
- Solution: Reinstall/update instrument drivers via Xcalibur.
4. Battery/Settings Loss:
- Long inactivity could drain the GC’s internal battery, affecting settings.
- Solution: Check the internal battery or reset settings.
5. Hardware Fault:
- A continuously black screen could indicate hardware failure.
- Solution: Contact Thermo Fisher for diagnostics.
Quick Fixes:
- Restart all devices and check connections.
- Update software/firmware.
- Review Xcalibur logs for errors.
- If unresolved, consult Thermo Fisher support.
I agree to Dr Krishnamoorthy: The "changeoperating mode" error often means a communication issue. Change the cable (RTS/CTS issue) and have a look on the firmware version, the 1310 can be upgraded easily.
Thank you both for your helpful suggestion. We suspect it might be a hardware issue. When the cover is removed and the GC is switched on, not all the lights on the power supply module are illuminated. Specifically, D11, D12, and D13 light up, but D10 does not.
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