I'm trying to study the relation between the e-service and electronic environment
I need suggestion about what the factor can I use for the electronic environment?
One should refer the constructs of Customer Service and Technology adoption in the IT Banking literature to determine which factors play the most critical roles. You can also glean the same information from surveys and if required constructing appropriately new hybrid variables to measure customer satisfaction/enrolments // other parameters of service
The cost factors and convinience is the major attractions for e-banking especially with the emergence of apps that provide mobile banking via handphone which become a potential rival for traditional banks. This e-banking is attracting young generation this translated into a much technology savvy demographic segments.
In my opinion Cost issues are most significant..E-service opportunities available these days will definately promote long-term customer loyalty.
I think there are many factors can affect like Cost, age, and convenience of apps
you may external factors such market force ( suppliers, competitors, clients...), governmental support which is a crucial factor usually ( e.g. laws, regulations to support and protect... and also supporting industries. your may check the following articles:
https://www.researchgate.net/publication/307470568_e-Business_Assimilation_Levels_in_Lebanon
Chapter e-Business Assimilation Levels in Lebanon
thank you all ,and I'm looking for dimension specially for Electronic environment
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