We measured and compared patient satisfaction in two different healthcare systems in Northern Pakistan. It was published:
Article Patient Satisfaction – A Comparison between Public & Private...
Now we want to follow it up to measure any changes in level of patient satisfaction. Is the tool still valid?
Approach the question in a conversational (indirect) mode.
the best method to measure Patient Satisfaction it's a Questionnaire and observation.
good luck to you
Yeah fill the same questionnaire as that you have done before that you can asses and analyize the change .
The tool is valid, but the sample is not. Convenience sample was obtained and obviously you are not going to get the same patients. Moreover, the same sample may not be relevant, as patients use hospitals temporarily. So, basically you will have two different independent studies, maybe from the same hospitals, but it cannot be a before-after study to reflect true change in patient satisfaction. If these hospitals have made some changes to their systems to enhance patient satisfaction, then one could compare the previous study to the newer one.
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