As I understand it, this is a fairly cutting edge topic (at least in applied statistics) and isn't completely integrated in the main statistical packages. I'm working my way through the Rabe-Hesketh & Skrondal books, and have a short list of articles on this. My specific context is analyzing call records (e.g., contact attempt dispositions) from a random digit dial (RDD) phone survey. I haven't settled on whether I'll be doing in this in SAS or Stata yet. Thanks in advance for whatever leads you have, be they applied or mathematical.