We submitted a manuscript to PLOS ONE and were accepted for publication on July 12, 2023. We paid the article processing charge a few days later, but the article has still not been published (after 40 days). A DOI has been generated but it leads nowhere (10.1371/journal.pone.0289151).
We have tried contacting PLOS ONE through multiple email addresses and have received no response. We also tried to call the phone number listed on our invoice to confirm payment, but were directed to an automated message that told us to send them an email. Due to 'high volume' they expected to get back to us in 7-10 business days.
Has anyone else had delays in publishing with PLOS lately?