I am working on my thesis, I did a qualitative research with case-study strategy, and I have done some semi-structured interviews. Now in analyzing data, I want to examine some theories to assess firm performance (in manufacturing, personnel, market, ...) which can be analyzed with qualitative data. For example, one of theories that would be examined is Competitive Theory of Porter.
In terms of markets.... If the firm has internationalized slowly, then have a look at the Uppsala model and if it has done it fast, then the literature on born globals.
In terms of markets.... If the firm has internationalized slowly, then have a look at the Uppsala model and if it has done it fast, then the literature on born globals.
In the link below, there are 2 pdf files about the subject.
In my humble opinion, assessment of a firm's performance can be done by following up its output in the market or among the public while the matters related to the personnel ought to be followed by a method surrounded by "anonymity". In organizations, most of the staff are not brave enough to express their opinions frankly so anonymity may help in revealing part of the truth, at least.
My regards.
http://www.scientificjournals.org/journals2008/articles/1269.pdf
Article Qualitative company performance evaluation: Linear discrimin...
Usage of CRM improves firms perfromance. The constructs that connects CRM to firm performance based on capabilities are.
https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=133&cad=rja&uact=8&ved=0CCsQFjACOIIB&url=http%3A%2F%2Fro.uow.edu.au%2Fcgi%2Fviewcontent.cgi%3Farticle%3D1811%26context%3Dcommpapers&ei=z2dlVb3fLNK-uATp2ICYDw&usg=AFQjCNHJAN4wpQl8dq2JQaeqp76D9sIRYg
Thank you dear Krishnan Umachandran,
but I think the case which I study (a textile company) didn't use CRM , the dimension that I focused is adopting new machines (AMTs) and I investigate the effects of their entrance to company.
Information is equally dominant as a Process technology resource. Normally, in any industry the operational efficiency is improved through productivity, Quality, Facility utilisations etc., where the work related decision making is a shop floor concentrated one. The management is ignorant and tries techniques such as layout Modifications, Ergonomics, Cost controls / Weight reductions / Waste control , Through-put improvement, inventory management etc., which are cutting edge drivers to the business. To strategically handle, data-driver is required. This is enabled through ERP. Similarly to effectively equate the Demand-Supply, CRM is necessitated to have data "at nose reach" levels of the market / customers / transactions. The analytics of the CRM can view the organizational standing vis-a-vis the competitors.
The expected Firm's performance is not within, but the ability of the organization to serve the market demand.
One more interesting Technology enabled solution for work place facilitation and firms performance
Please watch - Adoption, not invention, is the key to technology success
https://www.sc.com/hereforgood/
New machines in a work.
I think it's important the mean age of personal, but not only this. If the older machines are best in anything else, and personal was very specialized or not. if the changes can be made in a good ambience, positive with funny instructions (reunion), recognizing pros and cons of all. Time to change, etc.
Sorry my English (many time without talk). I don't know if this helps. Best regards.
Say... Prisoner's Dilemma Game? Game Theory will give you a subjective winning solution to any of all the participants of a group. So subjective that sometimes it gives you back unreal choice, surprising choice. For instance in Prisoner's Dilemma , all the prisoners know that the best interest as a group is to cooperate with each other , but under the assumption that each prisoner's have a tendency to prioritize his/her own interest, the best interest as a group is to turn traitor to each other. You have to give a score to your qualitative data and make it quantitative though. I'm not sure either this point spoils your obtained data....
Best regards.
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