Please suggest few trending & futuristic PhD Research Topics/ Gaps in Management (preferably Service Quality Management) in Higher Education in India?

Here are some trending and futuristic PhD research topics/gaps in Service Quality Management in Higher Education in India:

Integration of Technology in Service Quality Management: Investigate how emerging technologies such as artificial intelligence (AI), machine learning (ML), chatbots, and virtual reality (VR) can be leveraged to enhance service quality in higher education institutions in India.

Student Experience Management: Explore strategies for improving the overall student experience in higher education, including aspects such as campus facilities, academic support services, extracurricular activities, and student engagement initiatives.

Quality Assurance Frameworks: Develop and evaluate quality assurance frameworks tailored specifically to the higher education sector in India, considering factors such as accreditation standards, regulatory requirements, and stakeholder expectations.

Cross-Cultural Service Quality: Investigate the impact of cultural diversity on service quality perceptions and delivery within higher education institutions, particularly in the context of internationalization and globalization trends.

Service Recovery Strategies: Examine effective strategies for managing service failures and recovering from service breakdowns in higher education settings, with a focus on preserving student satisfaction and loyalty.

Employee Engagement and Service Quality: Explore the relationship between employee engagement, job satisfaction, and service quality outcomes among faculty and staff in Indian higher education institutions.

Innovative Pedagogical Approaches: Investigate innovative pedagogical approaches, such as flipped classrooms, experiential learning, and gamification, and their impact on student satisfaction and learning outcomes in the Indian higher education context.

Quality of Online Education: Assess the quality of online education delivery in Indian higher education institutions, considering factors such as course design, instructor effectiveness, technological infrastructure, and student support services.

Service Quality Benchmarking: Develop benchmarking methodologies to compare service quality performance across different higher education institutions in India and identify best practices for improvement.

Sustainability and Service Quality: Explore the integration of sustainability principles into service quality management practices within higher education institutions, including initiatives related to environmental stewardship, social responsibility, and economic viability.

These topics address emerging trends and pressing issues in the management of service quality in higher education in India, offering opportunities for meaningful research contributions and practical insights that can inform policy and practice.

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Please suggest few trending & futuristic PhD Research Topics/ Gaps in Management (preferably Service Quality Management) in Higher Education in India?

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