For my doctoral study, I am developing a composite index to measure the process of implementing Global Business Citizenship. I need a couple of volunteers to validate that the questions I constructed for my survey instrument are relevant, reasonable, unambiguous, and clear.

If you are willing to read the below 23 questions and provide some quick feedback, I would be eternally grateful! For feedback purposes, I included descriptions of the constructs I am trying to measure. You can contact me at [email protected] or reply in this forum.

Thanks for your help,

Linda Sanner

Proposed Survey Questions:

Q1. I am familiar with the concept of global business or corporate citizenship.

VALUE RELATED QUESTIONS (development of corporate values in a code of conduct)

Companies that demonstrate that they are business/corporate citizens:

Q2. Have a written code of conduct and policies that reflect the company’s principles/values.

Q3. Have a written code of conduct and policies that govern their conduct everywhere they operate around the globe.

Q4. Have a written code of conduct and policies that reflect a high degree of ethical standards.

Q5. Have a written code of conduct and policies that reflect universally acceptable human values (such as those identified by the United Nations Universal Declaration of Human Rights).

Q6. Provide their employees with an in-depth understanding of the rationale underlying the company principles and /or values.

IMPLEMENTATION QUESTIONS (implementation of values/code of conduct at local levels)

Companies that demonstrate that they are business/corporate citizens:

Q7. Have employees who are aware of the company principles and/or values.

Q8. Identify, map, and assess their stakeholders.

Q9. Have ongoing dialogue with stakeholders, which inform the decision making of both the company and its stakeholders.

Q10. Implement local variations of their principles/values based on local customs, culture, norms, or national standards.

Q11. Engage local employees and stakeholders in establishing local variations of company principles/values to meet local customs, culture, norms, or national standards.

Q12. Empower local employees to establish local variations of company principles/values to meet local customs, culture, norms, or national standards.

Q13. Provide support and guidance on what employees should do when the local culture demands adaptation of company principles/values.

ANALYSIS QUESTIONS (analysis of problem areas and experimentation with creative and practical solutions to remediate conflicts)

Companies that demonstrate that they are business/corporate citizens:

Q14. Analyze cases in which local customs or norms seem to conflict with company overarching principles/values.

Q15. Have employees at corporate headquarters devise experiments to test ways to integrate overarching principles/values at the local level with respect for local culture.

Q16. Engage local employees and stakeholders to analyze and experiment with ways to integrate overarching principles/values at the local level with respect for local culture.

Q17. Empower local managers to work with local stakeholders to analyze and experiment with ways to integrate overarching principles/values at the local level with respect for local culture.

LEARNING QUESTIONS (learning from the previous steps and teaching local managers and other firms to differentiate situations and apply appropriate solutions)

Companies that demonstrate that they are business/corporate citizens:

Q18. Involve all employees in ethical training.

Q19. Have a formal, systematic process to organize and communicate organizational performance to facilitate learning within the organization.

Q20. Have a formally structured knowledge bank, available to everyone in the company, where employees can enter tacit knowledge, questions, and lessons learned.

Q21. Institutionalize lessons learned into policies, practices, and behaviors.

Q22. Routinely analyze their principles/values and change their guidelines when it becomes apparent that aspects cannot be reasonably implemented, or should no longer stand as guiding principles.