I'm looking for a Japanese management experience, specifically the Six Sigma methodology, but I want to link Six Sigma and apply it to E-commerce as a case study.
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You can apply six sigma tools but before you have to know the refinement of the tools to be implement. Additionally try to look on Lean service concepts to remove non value added activities in your area. All the best
six sigma means having 3.4 DPMO..here treat un-attended or unsatisfied customers as defects and apply on a case study..e.g a website offering products, all those who visit the website are customers