I saw two articles using LOC and connecting it to service recovery, but they all include a lot of times (16, 24 items). I rerember I saw one article before that used reversed LOC to measure perceived control (4 or 5 items), but I can't find it now. If anyone know that scale or another scale for measuring consumer perceived control, please recommend me one. Would be extremely grateful
We used a short scale to measure the construct of information control. It may be related to what you are seeking, but I am not very sure. It was in the context of services and we validated it with a secondary dataset as well.
Mittal, Vikas, John W. Huppertz, and Adwait Khare. "Customer complaining: the role of tie strength and information control." Journal of retailing 84, no. 2 (2008): 195-204.
http://dx.doi.org/10.1016/j.jretai.2008.01.006
Vikas, thanks a lot. It's very related but a little bit different from what I want. I need something like situational control, still looking for it. But your paper I saved to my desktop, it would be interesting to include information control construct in my future research
Maybe this reference below can help. They addressed this issue:
Gelbrich, Katja. "Anger, frustration, and helplessness after service failure: coping strategies and effective informational support." Journal of the Academy of Marketing Science 38.5 (2010): 567-585.
They state: "The two items measuring situational attribution were based on
the situational control scale (α = .90) by Smith and Ellsworth (1985). ..."
Celso Augusto thanks for your contribution, I found the article you mentioned very helpful.
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