Anastasiia Popelnukha

2 Questions 10 Answers 0 Followers

Questions related from Anastasiia Popelnukha

Is there any short scale to measure perceived control in consumer complaint behavior?

I saw two articles using LOC and connecting it to service recovery, but they all include a lot of times (16, 24 items). I rerember I saw one article before that used reversed LOC to measure...

18 October 2016 3,245 4 View

Could you kindly recommend a reliable scale for measuring direct complaint intention (complaint toward a seller or a provider)

I have found some scales for measuring direct complaint intention in service sector but I haven't found any good scale for measuring complaint intention about purchase experience. Could any...

11 October 2016 5,584 12 View