Managing other's assets other than your own is the main influence of strategic thinking.
There is no bigger motivation to continually improve your financial strategy than knowing that your decisions can affect the lives of your clientele in a positive or negative way.
There is some research that looks at the role of knowledge in banking and particularly in lending. In fact, in the case of lending procedure, it is imperative for the bank gain the right amount of knowledge about the customers but also be able to process/share the knowledge internally.
I would suggest you to have a look at the following articles
Uchida, H., Udell, G. F., & Yamori, N. (2012). Loan officers and relationship lending to SMEs. Journal of Financial Intermediation, 21, 97–122.
Uzzi, B. (1999). Embeddedness in the Making of Financial Capital: How Social Relations and Networks Benefit Firms Seeking Financing. American Sociological Review, 64(4), 481–505.
Saparito, P. A., & Gopalakrishnan, S. (2009). The Influence of Communication Richness, Self Interest and Relational Trust on Banks’ Knowledge About Firms Within the Samll-Cap Debt Finance Markets,. IEEE Transations on Engeneering Management, 53(3), 436–447.
You may also want to look at a recent piece of research I published
Moro, A., Maresch, D., & Fink, M. (2015). Reduction in Information Asymmetry and Credit Access for Small and Medium- Sized Eneterprises. Journal of Financial Research, 38(1), 121–143.
The following sources should also be helpful, particularly: Banking business model; Relationship lending/marketing in SME banking; SME lending/finance; Equipment lease; Risk management; Bankruptcy predicting elements/model; Bank competition analysis; Bank service-quality measurement, etc.
Aldlaigan, A. H. and Buttle, F. A. (2002). SYSTRA-SQ: A new measure of bank service quality. International Journal of Service Industry Management, 13, 3/4, pp. 362-381.
Altman, E. I. (1968). Financial Ratios, Discriminant Analysis and the Prediction of Corporate Bankruptcy. The Journal of Finance, 23, 4, pp. 589-609.
Berger, A. N. and Udell, G. F. (1995). Relationship Lending and Lines of Credit in Small Firm Finance. Journal of Business, 68, 3, pp. 351-381.
Berger, A. N. and Udell, G. F. (2006). A more complete conceptual framework for SME finance. Journal of Banking and Finance, 30, 11, pp. 2945-2966.
De la Torre, A., Pería, M. S. M. and Schmukler, S. L. (2010). Bank involvement with SMEs: Beyond relationship lending. Journal of Banking and Finance, 34, 9, pp. 2280-2293.
Dibb, S. and Meadows, M. (2001). The application of a relationship marketing perspective in retail banking. The Service Industries Journal, 21, 1, pp. 169-194.
Dick, A., A (2007). Market Size, Service Quality, and Competition in Banking. Journal of Money, Credit and Banking, 39, 1, pp. 49-81.
Westley, G. D. (2003). Equipment Leasing and Lending: A Guide for Microfinance, New York Avenue, Washington, D.C., Inter-American Development Bank.
In banking sector we are dealing with deposits of investors and we have to avoid any high risky investments or any risky borrowers in order to avoid any loss .therefore the most important knoeledge we need in this sector is to keep balancing between risk and return in making any decision.