For my study, I am looking for a German translation of the SERVQUAL and SERVPERF model as well as a questionnaire for customer loyalty.
Maybe the Behavioral-Intentions Battery from Zeithaml, Berry und Parasuraman (1996) could be used.
Well, i am just wondering if you could search for a reputable translation office as i think that their services would sure help you in this matter. I also suggest you to conduct a back to back translation. finally, i hope that some scholars who can speak both English and German language to help you in this regard. last comment, did you review the German literature on service quality as you may find one version. Good luck
Ich wäre etwas vorsichtig mit dieser Skala: https://www.researchgate.net/post/The_effect_of_Health_service_quality_on_Patient_satisfaction
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