I am looking for research to discuss the implementation of Six Sigma to manage and develop the quality of electronic services ?
I am looking for research to discuss the implementation of Six Sigma to manage and develop the quality of electronic services in industrial companies or banks
applied statistically and not to study the possibility of application through the questionnaire
I would recommend reading the following article:
- Holtz, R. and Campbell, P. (2004), "Six Sigma: Its implementation in Ford’s facility management and maintenance functions", Journal of Facilities Management, Vol. 2 No. 4, pp. 320-329. https://doi.org/10.1108/14725960410808285
Hi
As I understand your question I think you can use a checklist to diagnose the role of Six Sigma in the development of quality banking services
Dear Mohamad Qutait , if you search the Internet (e.g. Google Scholar, Microsoft Academic, arxiv.org) or Research Gate, http://researchgate.net, you ‘ll find a lot of articles and papers on the implementation of Six Sigma. However they are not about electronic services, they can be of any help maybe:
Ayon Chakraborty and K.C. Tan. Applying Six-Sigma in the Service Industry: A Review and Case Study in Call Center Services. DOI: 10.1109/ICMIT.2006.262316
https://www.researchgate.net/publication/224679544_Applying_Six-Sigma_in_the_Service_Industry_A_Review_and_Case_Study_in_Call_Center_Services
Gourave Kolhe, Vipul Upadhayay, Yogesh Ladhe, A study on implementation of six sigma process in industry. In: International Journal of Advance Research and Development. Volume 3, Issue 8.
https://pdfs.semanticscholar.org/b8cb/c9d7fe8b777e42a3ffe5468745d29b6df25d.pdf
Aslin Erdiller and Yurdun Orbak (2005). An Implementation Example For The Improvement Of Manufacturing Processes Using Six Sigma Tools.
https://www.researchgate.net/publication/238097760_AN_IMPLEMENTATION_EXAMPLE_FOR_THE_IMPROVEMENT_OF_MANUFACTURING_PROCESSES_USING_SIX_SIGMA_TOOLS
Sushil Kumar and Rochit Chandel. A Structured Review of Six Sigma Implementation in Casting Industries.
https://www.researchgate.net/publication/332018669_A_Structured_Review_of_Six_Sigma_Implementation_in_Casting_Industries
Jiangtong Zhang and Wenchi Liu (2007). A Study on Implementing Six-Sigma in Banking Service. DOI: 10.1109/WICOM.2007.805. https://ieeexplore.ieee.org/document/4340580.
Six Sigma is the overall tools to manage strategic activities even for big and giant companies. Start from Champion, Master Black Belt, Black Belt, and Green Belt. All levels have their own R & R for implementation and monitoring. Regards to any industries, products or services company, DMAIC & DMADV is suitable for all.
M.M.Noor
My dear researcher -what a question? " looking for research to discuss the implementation ....".
Can there be any research to discuss....? Dear researcher-frame the question well.
You can read one book by edward-de-bono to learn framing questions.
virendra gupta
M.M. Noor I am looking for a study that discusses how this methodology (Six Sigma) can be used on electronic services, how it can be used electronically through certain computer applications (Six Sigma calculator) for example
Refer to this link:
https://www.emerald.com/insight/content/doi/10.1108/TQM-03-2018-0031/full/html
V Raja Sreedharan Thank you so much for your reply>>> I appreciate you
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