The evolution of a Knowledge Management System can be measured by using some Maturity Models. I am interested in reading more about any experience in using such KMMM. I would appreciate sending me some papers in this domain.
Constantin,
Early work on KMMM tended to adapt the software engineering capability maturity model (CMM) from Carnegie-Mellon University into the KM field.
Harigopal, U., & Satyadas, A. (2001). Cognizant enterprise maturity model (cemm). Ieee Transactions on Systems Man and Cybernetics Part C- Applications and Reviews, 31(4), 449-459. was an adaptation.
So was Hung, Y. H., & Chou, S. C. T. (2005). On constructing a knowledge management pyramid model. In D. Zhang, T. M. Khoshgoftaar & M. L. Shyu (Eds.), Proceedings of the 2005 ieee international conference on information reuse and integration (pp. 1-6).
Dayan, R., & Evans, S. (2006). Km your way to cmmi. Journal of Knowledge Management, 10(1), 69-80. doi: 10.1108/13673270610650111 contrasted KM and CMM.
Then there are separately developed approaches such as:
Grundstein, M. (2008). Assessing the enterprise's knowledge management maturity level. International Journal of Knowledge and Learning, 4(5), 415-426. doi: 10.1504/..022060
Timbrell, G., Koller, S., Schefe, N., & Lindstaedt, S. (2005). A knowledge infrastructure hierarchy model for call-centre processes. Journal of Universal Computer Science, 11(4), 546-564.
and especially the one at Infosys discussed by
Mehta, N., Oswald, S., & Mehta, A. (2007). Infosys technologies: Improving organizational knowledge flows. Journal of Information Technology, 22(4), 456-464. doi: 10.1057/palgrave.jit.2000115
We came up with our own simple model as follows:
Stage 0 Unaware of the need for knowledge management.
Stage 1 Aware of the need for knowledge management but not actively doing it. Little appreciation of what is involved in actively carrying out knowledge management as distinct from information management.
Stage 2 Doing knowledge management but not strategically across the whole organization (at best “islands of knowledge” not “joined up knowledge management”).
Stage 3 Doing knowledge management strategically and reviewing it.
See Edwards, J. S. (2005). Knowledge management systems and business processes. International Journal of Knowledge and Systems Sciences, 2(1), 10-18.
I think it's available full-text on this site but I have to send this reply before I can check!
Best wishes,
John E
Constantin,
I sent an answer just now but I can't see it. Sorry if this is a repetition.
Early work tended to start from the Capability Maturity Model from software engineering. These two papers adapted it:
Harigopal, U., & Satyadas, A. (2001). Cognizant enterprise maturity model (cemm). Ieee Transactions on Systems Man and Cybernetics Part C- Applications and Reviews, 31(4), 449-459.
Hung, Y. H., & Chou, S. C. T. (2005). On constructing a knowledge management pyramid model. In D. Zhang, T. M. Khoshgoftaar & M. L. Shyu (Eds.), Proceedings of the 2005 ieee international conference on information reuse and integration (pp. 1-6).
This one used it as a comparison:
Dayan, R., & Evans, S. (2006). Km your way to cmmi. Journal of Knowledge Management, 10(1), 69-80. doi: 10.1108/13673270610650111
Others developed their own model, such as these two:
Grundstein, M. (2008). Assessing the enterprise's knowledge management maturity level. International Journal of Knowledge and Learning, 4(5), 415-426. doi: 10.1504/..022060
Timbrell, G., Koller, S., Schefe, N., & Lindstaedt, S. (2005). A knowledge infrastructure hierarchy model for call-centre processes. Journal of Universal Computer Science, 11(4), 546-564.
and especially the one at Infosys:
Mehta, N., Oswald, S., & Mehta, A. (2007). Infosys technologies: Improving organizational knowledge flows. Journal of Information Technology, 22(4), 456-464. doi: 10.1057/palgrave.jit.2000115
We produced our own simple model:
Stage 0 Unaware of the need for knowledge management.
Stage 1 Aware of the need for knowledge management but not actively doing it. Little appreciation of what is involved in actively carrying out knowledge management as distinct from information management.
Stage 2 Doing knowledge management but not strategically across the whole organization (at best “islands of knowledge” not “joined up knowledge management”).
Stage 3 Doing knowledge management strategically and reviewing it.
You can read more in this paper (it's on this site: see link provided):
Edwards, J. S. (2005). Knowledge management systems and business processes. International Journal of Knowledge and Systems Sciences, 2(1), 10-18.
Best wishes,
John E
Article Knowledge Management Systems and Business Processes
Dear John,
I got your answer and the paper attached.
Many thanks!
Constantin
Mansour,
Thanks for that reference. Interesting article. It just shows what a large and complex field KMMM is - they don't cite any of the references I mentioned in my earlier answer, though they do cite one of our other papers from the same project.
Best wishes,
John E
You may refer "K" section of KM Cyberary at http://km-cyberary.weebly.com
http://km-cyberary.weebly.com
It might be worth looking at some of the maturity models and research listed on the APQC website. There's a wide scope there, e.g. workforce planning MM's and vertical industry sector MM's.
https://www.apqc.org/search/apachesolr_search/maturity%20model
Dear Constantin, our article "Intellectual capital maturity
model (ICMM) to improve
strategic management in
European universities" recently published in Journal of Intellectual Capital could be interesting for you.
Many thanks Susana! I know that you are interested in developing intellectual capital in the European Universities, a topic of great interest for me. I think it would be of interest for you to read my book I published this year in USA (see attached flyer).
You might want to take a look at
https://www.researchgate.net/publication/228404989_A_Guided_Approach_to_Quality_Improvement_of_Knowledge_Management_Practices
Article A Guided Approach to Quality Improvement of Knowledge Manage...
Good day
Have you read CJ Kruger and MMM Snyman's article
"Guidelines for assessing the knowledge management maturity of organizations"
in the South African Journal of Information Management vol 9(3) 2007
https://www.researchgate.net/publication/228957271_Guidelines_for_assessing_the_knowledge_management_maturity_of_organizations?ev=prf_pub
Article Guidelines for assessing the knowledge management maturity o...
Dear Dr. Andrew Kok,
I have not read yet this paper. However, I can not download these papers published in South African Journal of Information Management, I would appreciate if you can send it to me by email as attachment to: [email protected]
Many thanks,
Constantin
Dear Constantin
Please check our publications about KM maturity.
Regards,
Article Exploring knowledge management maturity from funcionalist an...
Article Construcción de un modelo de madurez de gestión del conocimi...
Article Linking knowledge management maturity and innovation in lead...