May you need to read Total Quality Management Princible. It will find good answer for this issue, such as Culture, Performance Measurement, Continous Improvement, Customer Satisfaction and so on...

One attribute that I strongly suggest which matters is learning habit.

In an organizational set up, where one is required to manage organizational resources ( Human resource, Financial resource, Technological resource ), the essential quality attributes are: a) Transparency, b) Fairness, c) Being proactive, d) Team building, e) Mentoring and f) Empowerment.