Knowledge management operate as a control variables. Further, it is too vast to narrow down. In my research I looked at customer knowledge management to reinforce relationship score, leading to performance. the collected data is to converted in to reusable information and should be made available for required processes and function. I have used providing customer knowledge to make the optimal offering (Product, place, Price) to the right customer.

nformation management refers to management of data (facts and figures) that has been obtained from different sources. This data is structured, organized and processed.

Knowledge management is obtained via experience, education and the understanding of information[online]. In my own thinking, knowledge management is more deeper than information management. Maybe, knowledge management contains storage and processing of knowledge ontology, or natural language understanding(NLG) techniques for representing and managing knowledge than information for further processing.

Information management & Knowledge management are very closely related one if "store for purpose" and "use for wisdom".

Information management actually collect data/info from various sources, engage in segmenting based on type of info, usage purpose, by understanding usage in business process, related benefits, quality of information gathered. It also use the policies of having set of info in a given system, and then use technologies to store, provide access control modifications.

On the Other hand, Knowledge management engage it's technology towards the insight of the provided information based on it's usage in practice of a process, type of improvements, advice or consultation required. Knowledge management can even go more lean towards improvement requirement.

information Management (IM) is related to the cycle of organizational activities: information from one or more sources - storage and distribution of that information to those who need it, and its primary disposition through archiving or deletion.

Knowledge management - systematic information finding, selection, systematization, filtering and a submission process that improves the employee's understanding of a particular area of ​​interest.

Management helps the organization to delve into and understand the experience it has. Specific knowledge management activities help the organization focus on acquiring, storing and applying knowledge to problems solving, dynamic learning, strategy planning and decision making. Knowledge management as well protects intellectual property, raises the company's intelligence, provides flexibility

Dr.Ali Ben Halim

تعد إدارة المعلومات هي الأساس لإدارة المعرفة وذلك من خلال الأستثمار الأمثل للمعلومات حتى نصل إلة ادارة

المعرفة ، ومن هذا المنطلق يمكن أن نقول إن التطبيق العملي والممارسة الجيدة للمعلومات تعد تحول إدارة المعرفة .

إذن لا يمكن الحيث عن إدارة المعرفة إلا من خلال إدارة المعلومات .