What I am looking for are empirically defined outcomes in intercultural communication that highlight such sensitive cases and provide possible suggestions concerning the way they can be controlled.
I don;t know if it directly answers your question, but Jeanne Tsai and her team are doing great work on cultural differences in emotional experience and preferences. Essentially they are looking into how culture shapes our preferred affective states in terms of PA, NA and arousal level, and how we strive to achieve our preferred affective state (rather then, for example, simply strive to be happy).
A recent article, by Sims et al. titled " Wanting to Maximize the Positive and Minimize the Negative: Implications for Mixed Affective Experience in American and Chinese Contexts" (JPSP, June 2015), might provide you with a good starting point. Hope it helps!
I suggest valid and reliable set of standard on emotion to prevent misinterpretations of emotional dysfunction. Compare investigated emotion with the standard.
@ Prof. Shavit,
It is possible to give us the link to the said article. I will love to read it.
This is the publication as it appears here. Hope it helps. I think you can request a full copy from the authors.
Article Wanting to Maximize the Positive and Minimize the Negative: ...
I investigated the aspects that influence intercultural communication and also occurring emotions. I propose to evaluate emotions using computer-aided approaches.
There are also other determinants of intercultural communication such as personality, culture, social factors etc. influencing interaction. You might be also interested in possible scenarios of social interaction that take place in the context of globalization.
Book Social Interaction, Globalization and Computer-Aided Analysi...
Chapter Scenarios of Social Interaction
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