I recently reactivated our AKTA Pure (after we moved it to a new bench), but the AKTA is suddenly not recognizing the F9-C fraction collector. (It was working well before.) I can hear the fraction collector arm trying to move, but it does not. The AKTA shows the error message "(Error) Hardware Manager: Fraction Collector Arm (F9-A) : (30) The fractionation arm failed to find the home position."
I checked the tubing from the fraction collector to the AKTA and the cable from the fraction collector to the AKTA, and they are connected. I checked the system properties, and the enabled components of the system look correct. I manually purged all the valves with ethanol. I restarted the AKTA and the computer several times, but I get the same message. Has anyone experienced this, and how did you fix it? Thanks.