I have created a simple form to calculate the individual internet continuity needs (will be in percentage) to cluster the customer on the basis of factors (internet continuity needs and amount spending capacity) using K means Clustering. The scale are ordinal form. Since one cannot sum up ordinal scaled data how can I convert the internet needs into the percentage for each individual. Or suggest some ways to design my form in the interval or ratio scale so that i can sum up data values. Link for the form.
https://docs.google.com/forms/d/e/1FAIpQLSeh2NO-QgCaKLkwuPVsnegNNmjKyxLUaQg9pMOgAe7YdJWfCw/viewform?usp=sf_link