How can fuzzy cognitive maps be used to study customer satisfaction?

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Rainer Heinrich Palm

I am not an expert in the field of fuzzy cognitive maps. Nevertheless I found an article

at the ULR

"http://www.ibimapublishing.com/journals/CIBIMA/volume2/v2n21.pdf"

with the title "Customer satisfaction fuzzy cognitive maps in banking industry".

Maybe this helps.

Francesco Franci

The logic is: use the cognitive maps for analisys, then for communicatiion.

Mohammadhossein Homaei

Dynamic Fuzzy Cognitive Maps

I think this code is useful for you