If I want to measure quality of service within a care environment. There are some disagreements on what style of questionnaire should be used to collect this data.
Should I use a fixed scale (1-10; percentages; excellent, good, acceptable etc) or ask for answers based on open ended questions?
Which, in your opinion, would be the recommended style for optimum data accuracy?
Joyce Morris
Some type of scale will give you better accuracy but the open-ended will give you richer data. You may want to mix both types of questions Ask a set of scaled questions and then ask some open-ended asking for descriptions or explanations.
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