Hello Kadir,

When you say IT department due to mean network and system administration department because in software development organisation IT department to them. Otherwise we have software development, testing, quality control, project management as separate departments and each department has its own test of metrics for assessing its members.

Here is the link where you could find some studies of interes.

https://scholar.google.co.in/scholar?q=measuring+IT+department+personnel+capability&btnG=&hl=en&as_sdt=0%2C5

Thanks and regards,

Rekha Mishra

Thank you very much Rekha,

I am talking about an IT department in a company or organization. Commonly, an IT department is divided into two: Project Development, IT operations. In project development, there may be some in-house software development but generally implementation of IT projects. The operations section generally deals with customer support, network and applications infrastructure.

I already tried scholar and some other search engines.

Could you give me some examples that you use as metrics?

Thank you... 

Kadir, i have worked with software development teams and here generally metrics are broadly categorized into

1. Technical skills--Coding expertise, debugging skills, Java skills, C skills etc

2. Soft skills- communication, collaboration etc

3.Others- awareness  and implementation of various compliance requirements.

Also the how detailed are metrics also depended on certain compliances for example in a just ISO certified organisation metrics were simple but in a CMM level 5 company there were much detailed.

Thanks and regards,

Rekha Mishra

Thank you very much Rekha,

How do you measure soft skills such as communication and collaboration?

I have developed a software project management effectiveness metric for my PhD?

http://edocs.nps.edu/npspubs/scholarly/dissert/2008/Dec/08Dec_Demir_PhD.pdf

You may want to check it out. But that is for SW development and now I am looking at IT department personnel capability.

Regards,

Kadir

Hello Kadir

I have attached two possible tools that might help you design your own survey.

Daryn

http://www.huizenga.nova.edu/survey/SIS/

http://nccur.lib.nccu.edu.tw/bitstream/140.119/35225/12/35602212.pdf

Thank you very much Daryn,

I am looking sth different actually. I am trying to develop a measure of IT personnel capability. Probable metrics include IT experience, project experience, project diversity, project specialty, specific process experience and so forth. 

I hope you have other tools to suggest for me.

Best Regards,

Hi Kadir,

It might not exist in exactly the way you describe, as Rehka noted above. I think you should consider using two or three separate scales or inventories, and from them select the items that are the best statistical predictors of what you want to measure. In short,  you might have to invent your own tool.

Most of the information is out there, it is just not part of a single tool. In the journals below, you will find many of the items you wish to measure:

Good Luck!

First you should define what you mean by It department. In many institutions, IT department is in charge of the e-communication , or software development for decision making or control or technology advance  , or electronics and internet maintenance devices, or both under a super department or sub-direction diagram. IT department setup is close to the institution's corporation aim and function , from academic, economics, management, marketing, educative etc... purpose

example of a solution developing team

Personnel capability in the test team can exceedingly impact on software testing performance and leads to success or failure of the project . A quality tester with high capability can help project save a lot of cost and time. Moreover, they exert high impact on the quality of product and process delivered. To improve testing personnel quality, the executives have to continuously support them for knowledge management by knowledge sharing, internal training, and external training

http://file.scirp.org/Html/3-9301434_21945.htm

This article could be helpful : A Resource-based Analysis of IT Personnel Capabilitiesand Strategic Alignment! "Researchers argue that information technology (IT) personnel capabilities and strategic alignment are important organizational resources. Grounded in the resource-based view, this research examines the relationship between IT personnel capabilities and strategic alignment, showing how companies leverage IT effectively on the basis of complementary and co-specialized organizational resources. This research confirmed those IT personnel’s technical skills (e.g., “systems” and “computer”) per se are hardly unique and inimitable resources to enable strategic alignment unless comparable efforts are spent to enhance business skills (e.g., “performance skill”, “business knowledge”, and “organizational skill”) as well. Insights gained from this research help researchers and practitioners to better understand and focus their attention on complementary business skills necessary for IT human resources development."

http://ws.acs.org.au/jrpit/JRPIT42.4.263.pdf