I'm not sure, but this paper may be useful

http://www2.marilia.unesp.br/revistas/index.php/bjis/article/viewFile/3117/2402 .

Thanks Hussein, this information is useful.

Following articles may be of some help to you:

1. QUALITY EVALUATION OF ACADEMIC LIBRARY: THE LIBQUAL+® METHODOLOGY AND ITS PERSPECTIVES OF IMPLEMENTATION IN BRAZIL. 

http://www2.marilia.unesp.br/revistas/index.php/bjis/article/viewFile/3117/2402

2.Evaluation as a Tool for Developing the Quality of Academic Libraries. Case Study at a Large and Traditional Research Oriented Scandinavian University. https://www.liberquarterly.eu/articles/10.18352/lq.7860/

3. SERVICE QUALITY IN ACADEMIC LIBRARIES: AN ANALYSIS OF LibQUAL+™

SCORES AND INSTITUTIONAL CHARACTERISTICS.

http://old.libqual.org/documents/admin/Miller1.pdf

DEPENDING  ON THE TYPE OF USERS AND THEIR INFORMATION NEEDS DEVELOP A QUESTIONNAIRE AND CONDUCT A  SURVEY TO FIND OUT THE USERS PERSPECTIVES ON THE LIBRARY.

LIBRARY PERFORMANCE CAN BE GAUGED BY STUDYING THE  DIFFERENT ACTIVITIES CARRIED OUT IN THE VARIOUS SECTIONS OF THE LIBRARY.

COST BENEFIT ANALYSIS CAN BE CONDUCTED TO FIND THE RETURN ON INVESTMENT (THE MONEY INVESTED AND THE BENEFITS DERIVED WILL HELP IN CONVINCING AUTHORITIES  )

Thank you all for the useful suggestions.

Avishag

Service efficiency is the best quality of an academic library which can be ensured by enough documents, infrastructural facilities, service oriented staff, ILL provisions and so on. 

Hi ,

You are right, of course, but most papers that are dealing with this subject are focusing on the quality of service in the academic library, rather than on the kind of material the library holds, and how it is used by patrons.

Thanks for your response.

I strongly feel that service efficiency in libraries can be ensured by good documents, infrastructural facilities, service oriented staff and provisions for ILL.

hello

Hi,

True , comparing academic libraries' web sites is a good measure of the quality of the activities in the library. Thanks.

Dear Susan,

One can use StatsQUAL tools by ARL for such purposes.

Best Wishes

http://www.statsqual.org/home

Also: Counting Opinions provides organizations with innovative, comprehensive, cost-effective ways to capture, manage and measure performance data, including open-ended customer feedback, qualitative and quantitative data, trends, benchmarks, outcomes and peer comparisons.

I would suggest looking at the LibQual (https://www.libqual.org/home)  website.  This is from the site "LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services".  Several libraries have found the LiqQual survey to be very helpful.

Thanks for those who suggested LibQual. This a useful tool. I think that counting opinion also helps and thanks for this suggestion.

LibQual can be helpful

Besides you can also consult

ISO11620:2008 

Transaction Log Analysis

IFLA Performance Indicators

LibQual Lite is free

Aside the above mentioned standards, (re)defining the mission of the library by, among other, conducting a stakeholder analysis is a good option. It also helps for the marketing.

Hi,

Library's outreach and marketing are helpful in identifying the library's non-users and converting them into being users. Thank.

Academic Library can be evaluated by their collection and services and we can measure it by users' satisfaction survey.

Hi, This is true, user surveys are used extensively in academic libraries. The problem with these surveys is that you receive different answers to questions if: 1. you survey different groups. 2. You conduct the survey in different hours of the day 3. You conduct the survey in different time periods. A survey could be helpful if it is conducted immediately after adding the new service  in question to the library.

You are right madam. some time its happened and we have to go with majority of respondent opinion.

hi..we can measure user satisfaction after they get our services. Maybe, it can be as solution about different answers.

Hi, Could be done. One can survey inside or outside the library. It is possible to mix an unobtrusive observation of library's attendants and then  ask them questions.

Hi

For academic libraries it is helpful to measure impact that aligns with university outcomes demonstrating the value of the library to the broader community. This is a paper that a colleague and I wrote that uses a diagrammatic interpretation of the ISO16439 (Information and Documentation: Methods and Procedures for Assessing the Impact of Libraries) combined with a framework for assessing student success. Hope it’s useful.

There are accrediting bodies for academic institutions. These bodies spell out standards for academic libraries....would it be worthwhile to measure quality against these  spelt out standards?

There are several ways to evaluate academic libraries and the method used is dependant of the need for evaluating. However if thepurpose is to see what resources are being used, you can use Bibliometric method (Citationa analysis of what researchers cit in their publication) and for electronic resources, get Institution usage reports from publisher. You can see eValued toolkit for help.

Hi,

Thank you all  for the suggestions. standards, accreditation bodies and bibliometrics, can certainly help in assessing the value of an academic library.

I think libraries joins information to its users. Measuring satisfaction level of users is a better way to evaluate success of the library (user study), however sometimes it proves difficult, as users provide common answers. Usage study (of information resources) are other study which provide details of use of resources.

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program's centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services...

https://www.libqual.org/home

Libraries often conduct surveys of their users to determine their satisfaction with

library services, either overall system or with specific types of interactions (interlibrary loan,reference, etc.). The Association of Research Libraries (ARL) sought to develop LibQUAL+‘,  a research and development project in collaboration with Texas A&M University and with financial support from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education for defining and measuring library service quality across institutions and creating quality-assessment tools for libraries.

This tool uses a web-based method of administration and analysis to ease the burden of administration locally and creates a scaleable and replicable protocol. It also makes readily available large normative data on user perceptions and expectations of library service quality.

Thanks Prabhat Ranjan and Dr. Faizul for your suggestions. Dr. Chakravarty's suggestion about LibQual is the most used  these days, but sometimes the University libraries are devising a measuring tool of their own to measure the quality of the  library. I have my doubts as to satisfaction surveys, since these surveys have to be repeated many times to capture the real satisfaction level of the library services.

Hi

Thank you Chalamalla.Srinivas, the bibliography you provided is most helpful.

Regards

Thanks

Evaluating any library should include both qualitative information  and  quantative statistical information such as how many research enquiries were satisfied within a specified period. How many papers have been added to open educational respositiories? Qualitative information such as customer surveys provide is not a real evaluation on its own, because the customers views are very subjective based on the library's ability to service their needs.Also the response given varies from one person to another based on how a question is interpreted.Real qualitative research should be asking through indepth interviews researching into  just how a library has contributed to the success of the research. Long term trend analysis should also form part of the research as funding levels can seriously affect the ability of any library to meet its customers needs.

Thanks everyone.

In my views , the collection and user's satisfaction are important. Feedback from the users is the best method. Statistics of library use can also be helpful