Hello

These are some papers written around this subject. Most are specific to specific fields.

Dr Janko Kersnik is a ResearchGate member:

Kersnik, J., & Ropret, T. (2002). An evaluation of patient satisfaction amongst family practice patients with diverse ethnic backgrounds. Swiss medical weekly, 132(9/10), 121-124.

https://www.researchgate.net/publication/11327346_An_evaluation_of_patient_satisfaction_amongst_family_practice_patients_with_diverse_ethnic_backgrounds

Kersnik, J. (2000). An evaluation of patient satisfaction with family practice care in Slovenia. International Journal for Quality in Health Care, 12(2), 143-147.

https://www.researchgate.net/publication/12486804_An_evaluation_of_patient_satisfaction_with_family_practice_care_in_Slovenia

This relates to physical therapy:

Monnin, D., & Perneger, T. V. (2002). Scale to measure patient satisfaction with physical therapy. Physical therapy, 82(7), 682-691.

http://ptjournal.apta.org/content/82/7/682.full.pdf+html

This paper is from 1995 and describes quite a long survey:

Grogan, S., Conner, M., Willits, D., & Norman, P. (1995). Development of a questionnaire to measure patients' satisfaction with general practitioners' services. British Journal of General Practice, 45(399), 525-529.

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1239403/pdf/brjgenprac00015-0017.pdf

This relates to hip and knee surgery:

Mahomed, N., Gandhi, R., Daltroy, L., & Katz, J. N. (2011). The self-administered patient satisfaction scale for primary hip and knee arthroplasty. Arthritis, 2011.

http://www.hindawi.com/journals/arthritis/2011/591253/

This is specifically for diabetes:

Paddock, L. E., Veloski, J., Chatterton, M. L., Gevirtz, F. O., & Nash, D. B. (2000). Development and validation of a questionnaire to evaluate patient satisfaction with diabetes disease management. Diabetes Care, 23(7), 951-956.

http://care.diabetesjournals.org/content/23/7/951.full.pdf

This paper describes the formulation of a 7 pt Likert scale for patient satisfaction:

Hojat, M., Louis, D. Z., Maxwell, K., Markham, F. W., Wender, R. C., & Gonnella, J. S. (2011). A brief instrument to measure patients' overall satisfaction with primary care physicians. Family Medicine-Kansas City, 43(6), 412-417.

http://www.stfm.org/fmhub/fm2011/June/Mohammadreza412.pdf

Best wishes

Mary

Article An evaluation of patient satisfaction amongst family practic...

Article An evaluation of patient satisfaction with family practice c...

Thanh you very much for your comment, Mary C R Wilson

Kind regards,

On patient satisfaction:

http://www.qualitymeasures.ahrq.gov/content.aspx?id=26774

https://cahps.ahrq.gov/about-cahps/index.html

Regards,

Dr. Akilesh. R

Chennai

yes, it is called NSNS [New Casttle Satisfaction Nursing Scale]

the attached article has used it

Can also look at the SERVQUAL model, have used it in the past and is quite useful, especially to track improvements. 

No, I have not used this model before, Ms Sarika Chaturvedi, Pls share it to me. Many thanks

Concerning patient surveys on patient satisfaction it might be nice to take a look at:

Gill, L., & White, L. (2009). A critical review of patient satisfaction. Leadership in Health Services, 22(1), 8-19. doi: 10.1108/17511870910927994

They give some critical pointers how and when to use surveys (including SERVQUAL).

Kind regards,

Rob