@Mikoska You should search on any database like Google Scholar using certain keywords of your research interest. If you can't find full-text for searched article, then you can request full-text sending an e-mail to corresponding author or look for the same papers(s) here on RG and request full-text.
thank you for the answer! I already searched scopus, web of science and google scholar. I just wanted some help in case if someone knows some renowned authors.
I recommend the method 4DX, really practical: https://www.thegrowthfaculty.com/blog/The4dxmethod
If you can't find full-text for searched article, then you can request full-text sending an e-mail to corresponding author or look for the same papers(s) here on RG and request full-text.
If you are interested in case studies on performance indicators and targets, you might be interested in my article on Flawed Targets and the (UK) Ambulance Service - A Happy Ending? https://www.publicfinance.co.uk/opinion/2018/01/flawed-targets-and-ambulance-service-there-happy-ending
Please have a look at one of my paper in research gate on Strategic KPI
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