Are you aware of any definition/approach to the concept of manipulation that implies that a manipulation can occur unintentionally?

I read the paper in the link (Xiao & Benbasat 2011) during my research on manipulation in the e-commerce and online reputation domain. Actually, it looks like their definition of "deception" (p.172) is based on the idea of manipulation plus an element of intentionality. However, I wonder if there is any other work that supports the existence of involuntary manipulations.

http://beta.orionsshoulders.com/Resources/articles/2_1282_Xiao%20%20Bo%3B%20Benbasat%20%20Izak%20(2011).pdf

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