Because of a formatting error my scale with a 0-9 response is misinterpreted by some participants as having only a 1-8 scale, advice?

I effectively have 2 response sets:

1) participants who respond as the scale intends from 0-9

2) participants who respond incorrectly as if the scale is 1-8

Is there anyway I can keep the added information from the 1st response set without just collapsing theirs into the 2nd? Advice gratefully received :)

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