I want to pursue Phd in the service quality in healthcare so I would like to test whether there is any relationship between the accreditation and the patient satisfaction in healthcare industry?
pls guide whether this can be one of the objectives?
Good topic. It will create awareness regarding NABH , JCI etc accreditation.
Thank you Jagmohan sir for the answer.
Can You suggest 3 objectives related to accreditation and patient satisfaction that will be new in the area of healthcare?
Regards
The views/idea/guidance as per the following papers may help:
- Andres, E. B., Song, W., Song, W. and Johnston, J. M. (2019) Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey, BMC health services research, 19, 1, pp. 623-.
- Cleary, P. D. and McNeil, B. J. (1988) Patient satisfaction as an indicator of quality care, Inquiry: a journal of medical care organization, provision and financing, 25, 1, pp. 25-36.
- Sack, Ccherag, A., Lütkes, P., Günther, W., Jöckel, K.-H. and Holtmann, G. (2011) Is there an association between hospital accreditation and patient satisfaction with hospital care? A survey of 37 000 patients treated by 73 hospitals, Journal for Quality in Health Care, 23, 3, pp. 278-283.
The Joint Commission and the Centers for Medicare and Medicaid services in the United States are two excellent sites to visit about accreditation and patient satisfaction levels. As a nurse, I know that hospitals who are accredited and have received Magnet status retain nurses, which also lead to quality patient care and increased patient satisfaction
Topic is researchable. However, measuring clinical errors in patient satisfaction through survey method may be difficult. This may also depend upon respondents' clinical knowledge.
Hello doctor Pravash
I found 3 papers regarding this topic
The Impact of Hospital Accreditation on the Patients’ Experience of Emergency Department: A Case Study
https://www.academia.edu/38509208/The_Impact_of_Hospital_Accreditation_on_the_Patients_Experience_of_Emergency_Department_A_Case_Study
The Impact of Hospital Accreditation on the Patient Satisfaction of In-Patient Department Services
https://www.researchgate.net/publication/326046209_The_Impact_of_Hospital_Accreditation_on_the_Patient_Satisfaction_of_In-Patient_Department_Services
Exploring the Relationship between Accreditation and Patient Satisfaction – The Case of Selected Lebanese Hospitals
https://www.researchgate.net/publication/268282171_Exploring_the_Relationship_between_Accreditation_and_Patient_Satisfaction_-_The_Case_of_Selected_Lebanese_Hospitals
The second topic I need to recommend for you , is healthcare lean six sigma project about CTQ ( critical to quality) converting qualitative data into quantitative data like medical error , length of stay , waiting time ... etc
There are a lot of papers in RG site
https://www.researchgate.net/search.Search.html?type=publication&query=healthcare%20six%20sigma
Good luck