For data gathering on Factors affecting customers loyalty on E-commerce sites in AP, INDIA. Based on previous researches and my loyalty model i framed the questionnaire on 5 point Like rt Scale.
Hi, valuable and timely needed study. Few points to draw your attention,
* Better you can ask the questions such as whether the respondent carried out e-commerce transactions previously? follow by, most preferred e-commerce retailer? Because you are asking the questions about a particular e-tailer. Else, if you are expecting a general view on all e-commerce sites, you should revise your questions.
*I think that it would be ideal if you have a consistency on number of questions that used to measure the each variable by selecting most appropriate questions and leaving behind the likely replications.
all the best
Good day,
Delivery at convenient place : i think you can try more items about : Real-time Tracking - Customer Experience - Cost Efficiency - Cash on Delivery - Return Delivery.
Best regards,
Dr. Alhaddad
Thanks for your suggestions Hettiarachchi H.A.H. & Abdullah Awad Alhaddad
- Badges
- Science topic
- Similar topics
- Mathematics
- Statistics
- Applied Statistics
- Survey Design
- Questionnaire