Any research article purely on perception of doctors on CRM practices implemented by pharmaceutical companies?

How does the CRM system handle customer inquiries and support requests through a ticketing system?

Service Automation: Improve customer service through ticketing, knowledge base, and support analytics.

08 December 2023 8,117 1 View

Applying Design Science Research methodolagy in Social science applications?

Extensive research and literature indicate that CRM deployments are at an all-time high. However, there is a disparity between expectations and actual outcomes. The field of IS is paying...

28 September 2023 1,584 0 View

Are the dimensions of the RFM model that are used in estimating CLV considered as components for measuring CLV or are they factors affecting it?

I am preparing a dissertation on the factors affecting the customer's lifetime value. I came across a question: Should I use the dimensions of the RFM model (recency-frequency-monetary) to...

02 May 2023 6,108 1 View

Why is Se concentration different from He collision and H2 reaction for ICP-MS?

I analyzed Se in bovine serum after acid digestion using ICP-MS with He gas. But the concentration is lower than reference paper. So I changed to H2 reaction gas. The results was totally different...

30 November 2022 1,369 3 View

Can you suggest me international conferences on marketing, marketing and data, and relationship marketing ?

Marketing, CRM, Big Data.

26 November 2022 2,981 6 View

Can we still proceed on measuring trace metals in our samples even if there are errors during method validation process?

We are currently validating a method for trace metals quantification in rice samples but during the validation process, we encountered errors such as observed values are far from the true values...

19 March 2022 3,288 3 View

What are the key performance evaluation metrics for CRM at charities?

I am searching evaluation studies that measures the effectiness of customer relation management systems.

13 February 2022 5,858 2 View

I've observed 2 RTs in HPLC for Vitamin K1(CRM). is it possible to get 2 RTs for vitamin K1?

14 July 2021 4,842 7 View

Availability of CRM and SRM??

We have been using HPGe detectors for evaluating the level of natural and artificial radionuclides in different kinds of environmental samples. Parallelly, we also provide radioactivity testing...

28 April 2021 6,678 8 View

How to report analytical uncertainty calculations in a research paper about environmental contamination?

We submitted a paper investigating trace elements levels in multiple abiotic and biotic matrices using analytical protocols already established. One of the reviewers required us to report...

27 October 2020 8,712 4 View