Looking for any recent developments in the field of xSMA: the architecture of 'x' service management. The 'x' could be IT, HRM, Finance, Catering, Building management, or any other domain.
xSMA should be based on principles, and it should be applicable for developing Service Management Methods (xSMM) that in turn should be applicable for developing Service Management Systems (xSMS).
Jan van Bon
Thanks Andrey, I've checked both sources. Unfortunately they do not match anything that I would call a Service Management Architecture. The one article that claims the term SMA is nowhere near a set of principles: it's all about practices. If you run into anything that resembles a more principle-based structure, I'd love to take another shot!
rgds
Jan
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