01 January 1970 2 247 Report

Looking for any recent developments in the field of xSMA: the architecture of 'x' service management. The 'x' could be IT, HRM, Finance, Catering, Building management, or any other domain.

xSMA should be based on principles, and it should be applicable for developing Service Management Methods (xSMM) that in turn should be applicable for developing Service Management Systems (xSMS).

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