Brian Wilson and I have been using SSM derived conceptual models (issue-based and primary task) to structure and explore programmatic aspects of infrastructure and organisational capability focused programmes and projects (see Soft systems thinking, methodology and management of change). An SSM perspective could help unearth conceptual information and measures of performance relevant to the root definition(s) / purpose of the programme. By mapping the identified 'failures' to the measures and model activities it would enable identification of potential areas of impact on realising the stated programme purpose (outcomes) as defined in the root definition(s).

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