About 2 weeks ago, I loaded a paper with a citation, yesterday i should get another citation, unfortunately research gate did not add them on my account? I am very sad.
This is not the RG helpdesk contact, this is the scientific Q&A zone. RG administrators will not read this.
The RG algorithm works in mysterious ways: sometimes it adds stuff twice and counts it accordingly, sometimes it doesn't do anything. That's why I quite consistently disencourage using RG metrics.
You can of course write to the RG contact mail adresses, but don't give yourself too many hopes of an answer.