Its not their fault.They are naturally that way and very little or nothing can change that so tolerance is key.It enables them to be understood at a deeper perspective
I agree they should be received with greater levels of empathy. But the question needs to define the word tolerance in more detail.
Also, you have used the word 'platitude,' which I'm not sure if you understand the term properly but educated English speakings would read a passive aggressive tone in the question. If you define their stories as platitudes, then you are implying they are verbose and not really worth listening to.
I'm new to this platform, but aren't you meant to be proposing research questions?