We're working on optimizing the use of a computer´s room and we know how arrivals times and services times are distributed.
If you want to optimize the queuing or scheduling, you may use an optimization tool such as Lingo.
If you just want to simulate a speicific queuing model, it is very simple to write your own code using a script language such as Python or Matlab.
(The Matlab stateflow toolbox is used for state-machine simulation, for example of advanced queuing disciplines, but I think that is overkill in your case.)
I usually use omnet (http://www.omnetpp.org/) for similar simulation problems. It has queueing related example projects, which can be customized easily.
In my teaching (a master's-level simulation course in a Business Analytics curriculum), I use Simio www.simio.com. I highly recommend it for this purpose. This software has proved itself powerful, easy to learn and use, and vigorously supported.
Virtual labs http://www.vlab.co.in/ provides facilities simulation
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