I've investigated the preferences of students for English teacher personas by using the ranking scale questionnaire. There are 5 categories of personas to be ranked; each category contains different number of sub-characteristics ranging from 6 to 10 items. However, students were asked to rank each category only 1 to 5; 1 is the most preferred while 5 is the least preferred) which means some characteristics/items aren't selected or ranked. In this case, what statistic should be used to analyse the reliability of this ranking scale questionnaire? It is difficult for me to deal with this case since some students didn't rank all items provided. Kindly suggest me what statistic should be used to analyse its reliability.

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