What model can I use to justify my research approach? Or do I need to change my approach?

Hello Friends,

I am not sure if I am designing my research in the correct way. Still in the initial stage(brainstorming), so I can still change my approach (or what to investigate).

For my master thesis, I am currently designing my research for a company whose main aim is to understand how they create knowledge that is converted into a solution for the client. Because of Covid, I cannot/may not observe people creating knowledge as they are working from home. So, my primary sources are literature, document analyses (if I specifically ask for a type of document, they will provide it), and interviews with whomever I deemed necessary.

My thoughts thus far are to conduct a (qualitative) embedded multiple-case study in four departments that produce nearly identical products—asking employees at departments A B C D about their knowledge creation process.

After that, I am thinking of doing a document analysis about their organizational structure in their departments (which is not difficult as they can provide me with the documents).

To finally, understand the differences and similarities between the different cases in terms of their organizational structure and knowledge creation process. To conclude, for example, in step 3 in the knowledge creation process seems to be supported by a centralized organizational structure, yet it seems to hamper step 4.

I have the feeling that I am making a mistake in my line of reasoning or in my method, yet I cannot figure out on what point.

All thoughts are welcome; many thanks in advance!

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